At Clarity Utility Partners, we aim to deliver a clear, fair and supportive service. If you ever feel dissatisfied, we welcome the opportunity to put things right quickly and professionally.

How to Make a Complaint
You can raise a complaint by contacting us at:
Email: complaints@claritypartners.org.uk
Phone: 07561 298 109

Please provide as much detail as possible so we can fully understand and review your concerns.

Our Complaints Process

1. Acknowledgement
   We will acknowledge your complaint within 2 working days.

2. Investigation
   We will review the matter in full and provide a detailed response within 10 working days.

3. Updates
   If the case requires additional investigation, we will keep you fully updated.

4. Resolution
   We aim to resolve all complaints promptly, fairly and with complete transparency.

If You Are Still Unhappy
If you remain dissatisfied, or if 8 weeks have passed since you first raised your complaint, you can escalate the issue to Ombudsman Services – Energy Broker ADR.
This service is free, independent and impartial.

• Energy Ombudsman can be contacted in the following way:

    • Name: Energy Ombudsman
    • Website: www.energyombudsman.org
    • Email: enquiry@energyombudsman.org
    • Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
    • Post: 

    Energy Ombudsman
    P.O. Box 966
    Warrington, WA4 9DF